Zendesk · Arazzo Workflow

Zendesk Upsert Organization by Name

Version 1.0.0

Find an organization by exact name and update it if found, otherwise create it.

1 workflow 1 source API 1 provider
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Provider

zendesk

Workflows

upsert-organization-by-name
Upsert a Zendesk organization keyed on its unique name.
Searches for an existing organization by name and either updates the matched organization or creates a new one.
3 steps inputs: details, name, notes outputs: createdOrganizationId, updatedOrganizationId
1
findOrganization
SearchOrganizations
Search for an organization whose name exactly matches the input.
2
updateExisting
UpdateOrganization
Update the matched organization with the supplied fields.
3
createNew
CreateOrganization
Create a new organization when no existing one matched the name.

Source API Descriptions

Arazzo Workflow Specification

zendesk-upsert-organization-by-name-workflow.yml Raw ↑
arazzo: 1.0.1
info:
  title: Zendesk Upsert Organization by Name
  summary: Find an organization by exact name and update it if found, otherwise create it.
  description: >-
    A deduplicating provisioning pattern for Zendesk Support organizations. The
    workflow searches for an organization by exact name, then branches: when a
    match is found it updates the existing organization, and when none is found
    it creates a new one. Request bodies use the documented {organization:{...}}
    envelope and every step spells out its request inline.
  version: 1.0.0
sourceDescriptions:
- name: organizationsApi
  url: ../openapi/organizations-openapi-original.yml
  type: openapi
workflows:
- workflowId: upsert-organization-by-name
  summary: Upsert a Zendesk organization keyed on its unique name.
  description: >-
    Searches for an existing organization by name and either updates the matched
    organization or creates a new one.
  inputs:
    type: object
    required:
    - name
    properties:
      name:
        type: string
        description: The exact organization name to search for and set.
      details:
        type: string
        description: Optional details text to set on the organization.
      notes:
        type: string
        description: Optional internal notes to set on the organization.
  steps:
  - stepId: findOrganization
    description: Search for an organization whose name exactly matches the input.
    operationId: SearchOrganizations
    parameters:
    - name: name
      in: query
      value: $inputs.name
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      matchedOrganizationId: $response.body#/organizations/0/id
    onSuccess:
    - name: organizationExists
      type: goto
      stepId: updateExisting
      criteria:
      - context: $response.body
        condition: $.organizations.length > 0
        type: jsonpath
    - name: organizationMissing
      type: goto
      stepId: createNew
      criteria:
      - context: $response.body
        condition: $.organizations.length == 0
        type: jsonpath
  - stepId: updateExisting
    description: Update the matched organization with the supplied fields.
    operationId: UpdateOrganization
    parameters:
    - name: organization_id
      in: path
      value: $steps.findOrganization.outputs.matchedOrganizationId
    requestBody:
      contentType: application/json
      payload:
        organization:
          details: $inputs.details
          notes: $inputs.notes
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      organizationId: $response.body#/organization/id
    onSuccess:
    - name: done
      type: end
  - stepId: createNew
    description: Create a new organization when no existing one matched the name.
    operationId: CreateOrganization
    requestBody:
      contentType: application/json
      payload:
        organization:
          name: $inputs.name
          details: $inputs.details
          notes: $inputs.notes
    successCriteria:
    - condition: $statusCode == 201
    outputs:
      organizationId: $response.body#/organization/id
  outputs:
    updatedOrganizationId: $steps.updateExisting.outputs.organizationId
    createdOrganizationId: $steps.createNew.outputs.organizationId