Zendesk Assign Organization to Ticket

arazzo: 1.0.1
info:
  title: Zendesk Assign Organization to Ticket
  summary: Find an organization by name, then attach a ticket to it for shared visibility.
  description: >-
    A scoping pattern for Zendesk Support. The workflow searches organizations by
    exact name, branches on whether a match was found, and when found updates the
    ticket to attach it to that organization. The update body uses the documented
    {ticket:{...}} envelope and is spelled out inline.
  version: 1.0.0
sourceDescriptions:
- name: organizationsApi
  url: ../openapi/organizations-openapi-original.yml
  type: openapi
- name: ticketsApi
  url: ../openapi/tickets-openapi-original.yml
  type: openapi
workflows:
- workflowId: assign-organization-ticket
  summary: Resolve an organization by name and attach a ticket to it.
  description: >-
    Searches organizations by name and, when found, updates the supplied ticket
    to belong to that organization.
  inputs:
    type: object
    required:
    - organizationName
    - ticketId
    properties:
      organizationName:
        type: string
        description: The exact name of the organization to attach.
      ticketId:
        type: integer
        description: The id of the ticket to scope to the organization.
  steps:
  - stepId: findOrganization
    description: Search for the organization by exact name.
    operationId: SearchOrganizations
    parameters:
    - name: name
      in: query
      value: $inputs.organizationName
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      organizationId: $response.body#/organizations/0/id
    onSuccess:
    - name: organizationFound
      type: goto
      stepId: attachOrganization
      criteria:
      - context: $response.body
        condition: $.organizations.length > 0
        type: jsonpath
  - stepId: attachOrganization
    description: Update the ticket to belong to the resolved organization.
    operationId: UpdateTicket
    parameters:
    - name: ticket_id
      in: path
      value: $inputs.ticketId
    requestBody:
      contentType: application/json
      payload:
        ticket:
          organization_id: $steps.findOrganization.outputs.organizationId
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      ticketId: $response.body#/ticket/id
      organizationId: $response.body#/ticket/organization_id
  outputs:
    organizationId: $steps.findOrganization.outputs.organizationId
    ticketId: $steps.attachOrganization.outputs.ticketId