Salesforce Experience Cloud Case Escalation

arazzo: 1.0.1
info:
  title: Salesforce Experience Cloud Case Escalation
  summary: Find an open Case by number with SOQL, escalate it, and reload it.
  description: >-
    A case-management flow for community support teams. The workflow looks up a
    Case by its CaseNumber using SOQL, branches on whether it was found, patches
    the matched Case to an escalated status and higher priority, then reloads
    the record to confirm the change. Each step spells out its request inline so
    the flow can be read and executed without opening the underlying OpenAPI
    description.
  version: 1.0.0
sourceDescriptions:
- name: restApi
  url: ../openapi/salesforce-experience-cloud-rest-api-openapi.yml
  type: openapi
workflows:
- workflowId: case-escalation
  summary: Look up a Case by number and escalate it.
  description: >-
    Resolves a Case by CaseNumber via SOQL, escalates the matched record, and
    reloads it; ends without changes when no Case matches.
  inputs:
    type: object
    required:
    - accessToken
    - caseNumber
    properties:
      accessToken:
        type: string
        description: OAuth 2.0 bearer token for the Salesforce instance.
      caseNumber:
        type: string
        description: The CaseNumber of the Case to escalate.
      escalatedStatus:
        type: string
        description: Status value to set on escalation (e.g. Escalated).
      priority:
        type: string
        description: Priority value to set on escalation (e.g. High).
  steps:
  - stepId: findCase
    description: Query for the Case by CaseNumber, returning its Id and current status.
    operationId: executeQuery
    parameters:
    - name: Authorization
      in: header
      value: Bearer $inputs.accessToken
    - name: q
      in: query
      value: "SELECT Id, Status, Priority FROM Case WHERE CaseNumber = '$inputs.caseNumber'"
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      caseId: $response.body#/records/0/Id
      totalSize: $response.body#/totalSize
    onSuccess:
    - name: caseFound
      type: goto
      stepId: escalateCase
      criteria:
      - context: $response.body
        condition: $.totalSize > 0
        type: jsonpath
    - name: caseMissing
      type: end
      criteria:
      - context: $response.body
        condition: $.totalSize == 0
        type: jsonpath
  - stepId: escalateCase
    description: Patch the matched Case with an escalated status and priority. Returns no body on success.
    operationId: updateSObjectRecord
    parameters:
    - name: Authorization
      in: header
      value: Bearer $inputs.accessToken
    - name: sObjectName
      in: path
      value: Case
    - name: recordId
      in: path
      value: $steps.findCase.outputs.caseId
    requestBody:
      contentType: application/json
      payload:
        Status: $inputs.escalatedStatus
        Priority: $inputs.priority
    successCriteria:
    - condition: $statusCode == 204
    outputs:
      escalatedCaseId: $steps.findCase.outputs.caseId
  - stepId: reloadCase
    description: Reload the Case to confirm the escalated status and priority took effect.
    operationId: getSObjectRecord
    parameters:
    - name: Authorization
      in: header
      value: Bearer $inputs.accessToken
    - name: sObjectName
      in: path
      value: Case
    - name: recordId
      in: path
      value: $steps.findCase.outputs.caseId
    - name: fields
      in: query
      value: Id,CaseNumber,Status,Priority
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      status: $response.body#/Status
      priority: $response.body#/Priority
  outputs:
    caseId: $steps.findCase.outputs.caseId
    status: $steps.reloadCase.outputs.status
    priority: $steps.reloadCase.outputs.priority