Dynatrace Triage and Close a Problem

arazzo: 1.0.1
info:
  title: Dynatrace Triage and Close a Problem
  summary: List open problems, inspect the top one, annotate it, and close it.
  description: >-
    A common incident-response loop for Dynatrace Davis problems. The workflow
    lists currently open problems, retrieves the full root-cause detail for the
    highest-priority one, attaches an investigation comment documenting the
    remediation, and then closes the problem with a closing message. Every step
    spells out its request inline so the flow can be read and executed without
    opening the underlying OpenAPI description.
  version: 1.0.0
sourceDescriptions:
- name: problemsApi
  url: ../openapi/dynatrace-problems-api-v2-openapi.yml
  type: openapi
workflows:
- workflowId: triage-and-close-problem
  summary: Find an open problem, comment on it, and close it.
  description: >-
    Lists open problems, reads the details of the first match, adds a comment
    capturing the resolution, and closes the problem with a closing message.
  inputs:
    type: object
    required:
    - commentMessage
    - closingMessage
    properties:
      problemSelector:
        type: string
        description: Problem selector scoping the list query (e.g. status(OPEN)).
      from:
        type: string
        description: Start of the time range (e.g. now-24h).
      commentMessage:
        type: string
        description: The investigation note to attach to the problem.
      ticketContext:
        type: string
        description: Optional context reference such as a ticket ID or runbook link.
      closingMessage:
        type: string
        description: The message explaining why the problem is being closed.
  steps:
  - stepId: listOpenProblems
    description: >-
      List problems matching the supplied problem selector over the requested
      time range, returning the highest-priority match first.
    operationId: listProblems
    parameters:
    - name: problemSelector
      in: query
      value: $inputs.problemSelector
    - name: from
      in: query
      value: $inputs.from
    - name: pageSize
      in: query
      value: 50
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      problemId: $response.body#/problems/0/problemId
      totalCount: $response.body#/totalCount
  - stepId: getProblemDetails
    description: >-
      Retrieve the full detail of the selected problem, including evidence and
      impact, so the triage comment can reference the root cause.
    operationId: getProblem
    parameters:
    - name: problemId
      in: path
      value: $steps.listOpenProblems.outputs.problemId
    - name: fields
      in: query
      value: +evidenceDetails,+impactAnalysis
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      title: $response.body#/title
      status: $response.body#/status
      severityLevel: $response.body#/severityLevel
  - stepId: commentOnProblem
    description: >-
      Attach an investigation comment to the problem documenting the findings
      and any remediation taken.
    operationId: createProblemComment
    parameters:
    - name: problemId
      in: path
      value: $steps.listOpenProblems.outputs.problemId
    requestBody:
      contentType: application/json
      payload:
        message: $inputs.commentMessage
        context: $inputs.ticketContext
    successCriteria:
    - condition: $statusCode == 201
    outputs:
      commentId: $response.body#/id
  - stepId: closeProblem
    description: >-
      Close the problem and attach a closing message explaining the resolution.
      Only problems currently OPEN can be closed.
    operationId: closeProblem
    parameters:
    - name: problemId
      in: path
      value: $steps.listOpenProblems.outputs.problemId
    requestBody:
      contentType: application/json
      payload:
        message: $inputs.closingMessage
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      closing: $response.body#/closing
  outputs:
    problemId: $steps.listOpenProblems.outputs.problemId
    title: $steps.getProblemDetails.outputs.title
    commentId: $steps.commentOnProblem.outputs.commentId
    closing: $steps.closeProblem.outputs.closing