Assembled · Arazzo Workflow
Assembled Staff a Shift for a Workforce Agent
Version 1.0.0
Pick an active agent from the workforce, then schedule a shift activity for them.
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Customer SupportWorkforce ManagementWFMAI AgentsAI CopilotContact CenterCustomer ExperienceSupport OperationsSchedulingForecastingQuality AssuranceVendor ManagementBPOArazzoWorkflows
Provider
Workflows
staff-agent-shift
Select an active agent and create a shift activity for them.
Lists active people, resolves an activity type, and creates a single shift activity for the chosen agent across the supplied window.
1
listActiveAgents
listPeople
List active people in the workforce and select the first as the agent to be staffed for the shift.
2
resolveActivityType
listActivityTypes
List activity types so a valid colour category can be applied to the shift activity.
3
createShift
createActivity
Create a shift activity for the selected agent within the supplied window, using the resolved activity type.
Source API Descriptions
openapi