Assembled · Arazzo Workflow
Assembled Schedule an Agent Shift
Version 1.0.0
Resolve an activity type, create a scheduled activity, then list it back on the calendar.
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Customer SupportWorkforce ManagementWFMAI AgentsAI CopilotContact CenterCustomer ExperienceSupport OperationsSchedulingForecastingQuality AssuranceVendor ManagementBPOArazzoWorkflows
Provider
Workflows
schedule-agent-shift
Create a scheduled activity for an agent and confirm it on the calendar.
Lists activity types, creates a single activity for the agent within the given window, and lists activities for that window to verify the entry.
1
listActivityTypes
listActivityTypes
List the activity types defined in the organization so a valid colour category can be applied to the new activity.
2
createActivity
createActivity
Create a single activity for the agent within the supplied window, using the resolved activity type.
3
confirmActivity
listActivities
List activities for the agent across the scheduled window to confirm the new activity is present on the calendar.